FAQ

How do I purchase a product online?

Once you’ve chosen your items, enter the quantity you would like, and click ‘Add to Basket’. You’ll then be taken to the Shopping Basket page, where you can edit your chosen items. Select your delivery country and delivery option, and you will be taken to the Checkout page. Once you’ve placed your order, you will receive an email confirming the details of your purchase.

Do I need to create an account to check out?

You don’t have to create an account to complete your order. However, once you’ve finalised your purchase, you will be asked if you’d like to create an account with us. Creating an account allows you to easily view the status of your order, make address changes, and check out more quickly next time.

I've forgotten my password, what should I do?

You can easily reset your password. Click the forgotten password link on the login page. Enter the email address associated with your account, and you will be emailed a link that you can use to reset your password.

How do I use the wishlist?

As you browse the site, you can compile a list of your favourite products. You’ll see a heart next to the product image on the listing page, and the product description page. Simply click on the heart to add the product to your wishlist. You can view your wishlist at any time by clicking the heart icon at the top right-hand side of the page.

What does 'In Stock' mean? This means that we have stock of this item in our warehouse ready for next day delivery.

This means that we have stock of this item in our warehouse ready for next day delivery.

How can I contact you?

If you need to contact us, you can find all our contact details here. You can call us on , or . Or, you can email us, at sales@thesparklecompany.co

What is your privacy policy?

You can read our full privacy policy here.

Are your products guaranteed?

All of our products come with a one-year manufacturer guarantee.
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